Terms of service

Quotes and fixed prices

The prices published on this website are fixed for the work described and include GST. Parts and hardware are quoted separately.

If a job turns out to require work beyond what the fixed price covers, we stop and provide a revised quote. Work does not continue until you approve it. You will not receive an invoice for an amount you have not agreed to in advance.

Where a job spans two services, you pay the bundled price rather than the sum of both. The diagnostic fee is waived if you proceed with the recommended repair.

Your data and backups

You are responsible for having a backup of your data before handing over a device wherever it is possible for you to make one. We take reasonable care, and where a job involves a backup we perform and verify it — but no repair process can guarantee data on a failing storage device.

Where a device arrives with a drive that is already failing, we will say so before starting, and any recovery attempt is on a best-efforts basis.

Workmanship

We stand behind our labour. If a fault we repaired recurs and it is the same fault, bring it back and we will look at it again at no charge for labour.

Parts carry the manufacturer’s warranty, which we will pass on to you.

Uncollected devices

We will contact you when a device is ready. Devices left uncollected for more than 90 days after we notify you may be disposed of in accordance with the Disposal of Uncollected Goods Act 1967 (Qld).

Australian Consumer Law

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law. Our services come with guarantees that cannot be excluded, including that they will be provided with due care and skill.