Virus & malware removal
Pop-ups, browser hijacks, ransomware and fake "tech support" scams removed properly — including the bits that reinstall themselves.
A computer that’s been infected rarely looks dramatic. More often it’s slow, the browser homepage has changed, there are ads where ads have never been, and a program you don’t remember installing asks to update itself.
Removing that properly means more than running a scanner. It means finding what reinstalls it after a reboot, and undoing the settings it changed on the way in.
What's included
- Full removal of malware, adware, browser hijackers and unwanted startup items
- Checking the places infections hide from a normal antivirus scan — scheduled tasks, browser extensions, startup entries
- Restoring browser and network settings that the infection changed
- Advice on how it got in, so the same thing doesn't happen again next month
What's not included
- Recovering files already encrypted by ransomware — no one can promise that, and anyone who does is guessing
- Ongoing antivirus subscriptions, though we'll tell you honestly whether you need one
Common questions
I've already run a free antivirus scan and it said the computer was clean. Why is it still doing it?
Most consumer antivirus tools scan for known malicious files. A lot of modern nuisance software isn't technically a virus — it's a browser extension, a scheduled task, or a changed DNS setting. Those survive a clean scan and keep doing exactly what they were doing.
Someone called claiming to be from Microsoft and I let them onto my computer. What now?
Turn the computer off and call us. Do not use it for banking. That specific scam usually installs remote-access software and sometimes changes account passwords, and the sooner it's dealt with the less there is to unpick.
Will I need to reinstall Windows?
Usually not. A full reinstall is the last resort, not the first move — and if it is genuinely the right call, that's the $189 OS reinstall price, not an open-ended bill.
Not sure what's wrong? Neither were most of our customers.
Call us and describe what's happening in plain English. If it's something you can fix yourself in two minutes, we'll tell you that. Mon–Fri, 9am–6pm.