Professional services office, inner Brisbane · March 2026
Comms rack remediation and re-labelling
The problem
An unlabelled rack that had grown organically over several years. Nobody could trace a cable end to end, so a single dead wall port meant unplugging things to find out what they did.
What we did
We mapped every run before touching anything, re-terminated the patch panel, replaced the cabling with correct-length leads, and labelled both ends of every link against a floor plan.
The outcome
Faults that previously required trial and error are now traced in under a minute, and the documentation was handed over as a printed sheet inside the rack door.
The rack had been added to roughly once a year for most of a decade. Every addition was reasonable on its own; the accumulation was not.
The work itself is unglamorous — most of it is spent identifying what each cable does before removing it — but it converts an unknown quantity into a documented one. That is the actual deliverable, and the tidy photograph is just the side effect.
Services used
Not sure what's wrong? Neither were most of our customers.
Call us and describe what's happening in plain English. If it's something you can fix yourself in two minutes, we'll tell you that. Mon–Fri, 9am–6pm.